Most of the HVAC equipment in use is out of the warranty period provided by the manufacturer. If the manufacturer’s warranty is still in effect, there are several ways to solve the warranty issue. Solid Start has effectively eliminated the risk factor by combining a corporate guarantee with product liability insurance with a AM Best A++ rated insurance company, the highest rating given. The customer is named as “Additional Insured” on the insurance certificate. We have replaced the manufacturer’s short term interim protection with long term protection for the life of the system against damages directly attributable to the A/C or refrigeration equipment by Cold-Plus. Please ask your Cold-Plus representative for details.
a. Most manufacturers will issue a letter to customers stating that “use of Cold-Plus will not void the warranty unless it can be determined that use of the product is the cause of compressor or system damage”. We’ll work with you to obtain this letter from your equipment manufacturer. If they choose not to issue the letter, you are completely protected in any event.
b. The manufacturer of Cold-Plus, Solid Start, has issued a one year money back warranty. Further, Solid Start guarantees to pay for the repair of any equipment, including parts & labor, if it is shown that Cold-Plus caused any damages or losses.
c. Solid Start and your Cold-Plus distributor maintain product liability coverage that offers further protection. This combined coverage is typically more than adequate to meet any need.
d. There has not been a single warranty claim since Cold-Plus was introduced years ago.
In summary, presumed risk factors have been removed, allowing clients to enjoy the full benefits of Cold-Plus with no financial exposure.